Formal concerns and review
A fair route for complaints and appeals
Use this page for complaints about IOTEFL services, concerns about accredited members, or appeals against a formal IOTEFL decision.
1. Submit
Provide a clear account, dates, parties and supporting evidence.
2. Triage
We confirm scope, urgency, conflicts and whether another body is more appropriate.
3. Review
Relevant evidence and responses are considered fairly and confidentially.
4. Outcome
You receive a written outcome and any available next step.
Complaints & Appeals Form
This form sends the submission to the IOTEFL Accreditation Office.