Every learner deserves protection, dignity and equal opportunity
IOTEFL requires accredited institutions to establish clear policies that protect learners from discrimination, abuse, unsafe practice and misleading educational provision while ensuring accessible support and fair treatment.
Essential protection requirements
Safeguarding
Appropriate safeguarding procedures for children and vulnerable learners where applicable.
Equality & Inclusion
Fair treatment without discrimination or harassment.
Health & Safety
Safe physical and online learning environments.
Accessibility
Reasonable adjustments and accessible learning resources.
Complaints
Transparent complaints, appeals and learner support procedures.
Privacy
Protection of personal data and confidential learner records.
Institutional responsibilities
- Publish welfare and safeguarding policies.
- Provide learner support contacts.
- Respond promptly to concerns.
- Maintain confidential records.
- Review welfare risks regularly.
Learner rights
- Respect and dignity.
- Accurate information before enrolment.
- Fair assessment and feedback.
- Protection from harassment and exploitation.
- Access to complaints and appeals.
Implementation cycle
Publish
Policies available.
Train
Staff understand responsibilities.
Support
Provide guidance and reporting routes.
Monitor
Review incidents and improvements.
Improve
Update policies from evidence.
Student welfare is fundamental to accreditation
Providers should demonstrate that learner wellbeing is embedded in governance, teaching, assessment and institutional culture.